- How long are shipping times?
Your products will be shipped in the next 2-3 days of your order and then takes between 7-14 days to reach your doorstep, Orders will be delayed during some major holidays, please contact us via email or WhatsApp to get the updates.
- Can I cancel my order?
Cancelations are possible if your order has not been shipped before the cancelation request.
- What happens if I receive the wrong item?
Just request a refund or exchange. We will send you a free shipping label then you can drop off the package at your closest post office at no charge.
- Return Policy
We'll accept return requests for items that are unopened, or unused, with the original tag still intact. The product(s) must be in the original packaging, if applicable, in the same condition, in which it was received.
We do not accept returns of customized products, intimate items, gift cards or virtual products.
If you wish to return your item, we must receive your request within ~14 days~ of the day you received your item.
- Refunds
Once we receive your returned item, it takes two Business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
- Exchanges
In the unlikely event that you receive a damaged or defective item, or the item didn't fit, we're happy to exchange the item for a new one. Please email us within 14 days of receiving your product to begin the process. We will start the exchange process after receiving the package subject to product availability.
- Final Sale Items
If the item is marked "final sale", It does not qualify for a return and can not be refunded.